What are NS Records?

NS stands for Name Server. Setting up NS Records allows Airship to send emails from our platform for your business. Depending on your registrar, it can be fairly technical so it may be best to pass this task onto your IT support team!

How to set up your NS records.

1 Log into the administrative console for your Domain Name (ie. 123-reg, 1&1, GoDaddy).

2. Locate the page which allows the domains DNS records to be updated. In some cases, this is hidden behind an “advanced settings” section.

3. Create new ‘NS’ records as follows for the subdomain eml.yourdomain.com.

ns10.dnsmadeeasy.com
ns11.dnsmadeeasy.com
ns12.dnsmadeeasy.com
ns13.dnsmadeeasy.com
ns14.dnsmadeeasy.com
ns15.dnsmadeeasy.com

4. Once this is completed please let Airship Support know and we will confirm if the records were set up correctly.

Namecheap

Follow these instructions to set up NS records for your domain if you use Namecheap as your registrar: 

https://www.namecheap.com/support/knowledgebase/article.aspx/434/2237/how-do-i-set-up-host-records-for-a-domain

GoDaddy

Follow these instructions to set up NS records for your domain if you use GoDaddy as your registrar:

https://www.godaddy.com/help/add-an-ns-record-19212

The NS records should look like the ones in this screenshot once configured correctly.

1&1

1&1 does not allow you to add NS records for a subdomain within the 1&1 dashboard. You can contact 1&1 support to ask them to assist you with this.

123-reg

123-reg does not allow you to add NS records for a subdomain within the 123-reg dashboard, for that reason we don't recommend 123-Reg as a good DNS provider. Don't worry, you are not going to have to stop using 123-Reg, please contact support@airship.co.uk for help. The process on 123-Reg isn't as straight forward as it should be but we will get you up and running.

Cloudflare

Follow these instructions to set up NS records for your domain if you use Cloudflare to manage your domain’s DNS records:

https://support.cloudflare.com/hc/en-us/articles/200169006-How-do-I-setup-Custom-Nameservers-at-Cloudflare-

UKFast

Follow these instructions to set up NS records for your domain if you use UKFast to manage your domain’s DNS records:

  1. In your ‘myUKFast’ dashboard go to SafeDNS on the left hand menu.
  2. Select View Zones
  3. Click on the domain
  4. Top box shows NS records – go to Add NS Record in the bottom right corner
  5. Add the NS records
  6. Click Save at the bottom of the page

If you need further assistance with UKFast, you can contact their technical support to ask them to assist you with this.

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