Troubleshooting | Airship Support

Troubleshooting

5 articles in this collection
Written by Oskar Smith, Joshua Coventry, and Rob Marcer

Customer Preference Centre access code not received

If your customers are having trouble accessing the Airship Data Preferences Centre, there are a couple of things you can ask them to try.

Written by Joshua Coventry
Updated over a week ago

Email deliverability problems for Microsoft Outlook 365 users

Experiencing poor deliverability for Hotmail addresses and use Microsoft Outlook 365? Here are some pointers to fix this issue.

Written by Joshua Coventry
Updated over a week ago

Problems with emails not being received?

Find out why your subscribers haven’t received your email campaign

Written by Oskar Smith
Updated over a week ago

Sometimes you may receive emails which are not displaying images

In this article we explain why this might be happening, and what you can do to try to resolve the problem.

Written by Oskar Smith
Updated over a week ago

Why does my email say "sent on behalf of" in some email clients?

If you sometimes see this appear in emails, here's the reason why

Written by Rob Marcer
Updated over a week ago