Incentivising feedback to increase the number of reviews you get is no new thing, but having a slick guest experience for receiving and using that incentive, whilst it being easy to manage on your side, is another matter entirely. We’ve teamed up with Yumpingo to create a slick process for doing just this for click + collect and delivery orders.

The headline

Automatically send a unique code, or gift card to anyone who leaves feedback on the Yumpingo platform, and opts-in for marketing.

What’s the customer journey?

  1. The customer makes an order at their chosen outlet.
  2. The customer scans the Yumpingo QA code within the delivery (you may need to include physical cards within the delivery)
  3. The customer fills out the feedback form and sign up to receive email marketing.
  4. The customer is added to a feedback group on Airship according to the location they left feedback for.
  5. The customer receives an email with their gift or unique code.

What’s the aim?

More feedback

Database growth

Promotion of gift cards

How to set it up

  1. Speak to your Yumpingo account manager to create your QR codes and get the ball rolling.
  2. Decide what you want to offer your customers for carrying out the feedback, this could be utilising Airship unique codes or including a Toggle gift within an email for customers to redeem in your venue on their next visit.
  3. Speak to a member of our customer success team to help you to set up the mechanic.

For more information about how to set up triggered emails, have a look at our support article here.

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