If you need to resend a specific email to a contact, you can do this quite easily in Airship. This is useful if a guest needs a copy of an email, for example a voucher email or similar.
Here’s how you can do this in Airship.
Find the contact record
1 - Log into Airship and go to Contacts > Simple Search > Narrow Search by Personal Details.
2 - Enter the email address of the guest in the corresponding field.
3 - Now scroll to the bottom of the page and click search. This will bring up the contact record associated with the email address you entered.
4 - Click Edit to open up the contact record.
Resend the email
You can now scroll to the bottom of the page and click View Sent Broadcasts to view the specific emails the contact has been sent.
Here you can filter your search by date or message type and verify the contact has indeed received the email.
To resend a copy of a specific email, click the Resend button.
In some cases, you won’t be able to resend a specific email using the method above (the Resend button won’t show if that is the case).
In these cases, you can instead resend the email using the normal broadcast journey.
1 - Select Send > Email > Simple Search
2 - Locate the contact record by narrowing the search by personal details and entering their email.
3 - Now select the email that you want to send. (However, if the email was not saved, you’ll need to rebuild it at this point).
4 - Now proceed with the send in the normal sending process.