Switching on the OpenTable Guest Centre / Airship connector means that each time a customer makes a booking, the customer and booking data will be automatically sent to your Airship database.
To get started, provide confirmation in writing to your OpenTable Account Manager that your data can be shared with Airship, requesting that OpenTable send API access details to Airship.
After confirmation has been provided, OpenTable will provide Airship with API access. Airship will then configure your account to automatically retrieve data from OpenTable every 5 minutes.
What data is sent to Airship?
- First name
- Last name
- Mobile number
- Booking status
- Booking source
- Booking enquiry date
- Booking date
- Booking deposit amount
- Booking location
- Booking party size
OpenTable have a tagging feature that allows an OpenTable user to segment customers. Airship pulls these in and drops customer records into separate groups based on OpenTable tags.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
You’ll be able to select your Booking/OpenTable Group to see contacts within that Group that have been added via the OpenTable connector.
Under the OpenTable Tags folder, you will be able to see a group for each corresponding OpenTable tag.