ResDiary charge an ongoing fee of £50 per location per year to monitor your integration.
To get started, provide confirmation in writing to your ResDiary Account Manager that your data can be shared with Airship, requesting that ResDiary send API access details to Airship.
After confirmation has been provided, ResDiary will provide Airship with API access. Airship will then configure your account to automatically retrieve data from ResDiary every 5 minutes.
What data is sent to Airship?
Contact email address
Contact mobile number
Contact first name
Contact last name
Contact date of birth
Contact post code
Contact email opt in
Contact SMS opt in
Booking reference ID
Booking party size
Booking stage value
Booking party date/time
Booking enquiry date/time
Booking updates (when changes are made in ResDiary, these are sent to Airship)
Deposit information, promotion/spend data are not sent to Airship.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
You’ll be able to select your Bookings group to see contacts that have been added via the ResDiary connector. The name of the group may vary for your particular account set-up.
How could you use this integration
- Send post visit emails to drive feedback.
- Send pre booking emails to inform customers of anything they need to know before they arrive.
- Set up a specific welcome journey for customers who have booked with you.
- Contribute to PoP (Proof of presence).