Customer not receiving verification email
There are a number of reasons your customers might not receive their verification email.
- Ask the customer to check their spam. Some ESPs (Email Service Providers) block transactional-type email more easily than others, so it’s worth checking there.
- Ask the customer to check that a corporate firewall or network is not blocking the email from coming through.
- Ask the customer to check that their software is not blocking the email. Sometimes, antivirus software can cause this.
What does the verification email look like?
It contains a 6 digit code. The footer will contain the information about your company.
The verification email is sent with the subject line “Data preferences access code”, and from the email address email@example.com. Ask the customer to whitelist airship.co.uk in their email client and with their IT department if they are using corporate/enterprise email.
If the customer cannot access the verification email, ask them to use the mobile authentication method, which will send an SMS message containing a code to their mobile device.