Step one

First visit https://airship.co.uk/login and click ‘Forgotten Password?’ at the bottom of the screen.

Step two

Enter your username (if you can’t remember it, your username will be in the initial password email you were originally sent, or you can email support@airship.co.uk to ask for assistance).

Also enter the email address which is associated with the username. Press ‘Reset Password’.

Step three

On submission of the Reset Password form, your details will disappear from the screen and you will be sent an email with the subject line ‘Password Reset Link’. Go and check your email inbox for this email now.

Step four

Follow the link in ‘Password Reset’ email. On the following screen, press ‘Reset Password’ to bring up the Reset User Password screen. Enter your user name. Enter your new password and then re-enter it. Remember it must contain at least one letter, one number and one symbol e.g. @ % ! _ + and press Submit.

Once you have submitted a valid password you will now be logged into the CRM console.

You will be sent an email confirming that your password has been changed.

Troubleshooting

  1. When requesting a password reset, if you enter your details and get the error message ‘We didn’t recognise those details, please try again’ then you have not yet activated your account. If it is over 48 hours since you were sent the initial email, then please contact support@airship.co.uk as the initial email will now have expired. We will need to make your user account again. You will be sent the initial email again (please then follow these instructions).

When setting your password / logging in, if you enter an invalid password three times your user account will be blocked, in which case contact support@airship.co.uk who can unblock your user details.

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